Wetlook World Forum

I hope you are doing well! I just wanted to post this on here for others to see and potentially start a constructive conversation about this matter. I'll be honest here, your work is amazing, you're by far my favorite Wetlook producer out there and I have bought many, many sets from your site (well over 300 now!), and they keep getting better in terms of overall quality.

Now, I write here to discuss customer feedback / enquiries. I have sent you a few e-mails over time with questions or requests, many of which were left unanswered (the more recent ones). I'm sure I'm not the only one with this issue. Now, in your defence, I believe you probably simply don't have enough time to respond to all e-mails from your customers/fans, but I strongly believe investing more time in doing so (or hiring additional people to do it) would benefit you in the long run (happier customers, more sales, more profit).

Please note that this is just some constructive criticism for you to consider, and not a complaint. I am sure others on this forum will agree with me on this. Finally, I just want to apologize if this has already been discussed in the past. I have only found out about this forum recently (the past couple months) so I don't know what has been discussed over the years.

Kind regards,

Nick, a big fan!