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Message # 36848.1.1.1.1

Subject: Re: Absolutely Fabulous - No Response

Date: Sun 17/08/08 12:25:50 GMT

Name: Absolutely Soaked

Email: absoaked@yahoo.com

Website: http://images4sale.com/store/20826

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Not a problem! I will get you the set you were unable to download. Thanks for your patience.

In reply to Message (36848.1.1.1)

Re: Absolutely Fabulous - No Response

By Ian - ibarnes@mts.net Fri 15/08/08 20:32:06 GMT

Website:

Thank you , Absolutely Soaked for your personal e-mail. I appreciate you taking the trouble to respond to me.

You take such wonderful pictures, it is frustrating to look forward to a download and not being able to get it.

However I promise I will take SirColin's suggestion of downloading within IE (thanks SirColin!) next time. I was, indeed using FireFox.

I actually tried to do this after the second download failure - but the site is set up so you may only download the link once.

I was unable to get them to send me the link again.

But again, thanks for responding- it means a lot!

In reply to Message (36848.1.1)

Re: Absolutely Fabulous - No Response

By Absolutely Soaked - absoaked@yahoo.com Fri 15/08/08 08:56:58 GMT

Website:

I'm terribly sorry to hear about your troubles & thank SirColin for pitching in and helping out. Unfortunately, one of the things you give up (in addition to 40% of your sales) when you go with a download site like images4sale is technical control. The site does refer you to email them with technical problems. But if they're going to be unresponsive, what I'll do from here forward is post the yahoo address above. If you have a technical problem and you get no response from images4sale, contact me at that address. I will try contacting them on your behalf, copying you. If we get no results, I will work things out with you personally and pursue the matter myself with images4sale.

For your troubles, please contact me & I'll do something that will make you happy.

In reply to Message (36848.1)

Re: Absolutely Fabulous - No Response

By SirColin - Fri 15/08/08 03:22:52 GMT

Website:

I had this problem with a video download once, but I don't remember if it was from the same site or not. After digging through their FAQ section I discovered that you had to use Internet Explorer for the video to download in the proper format. I was using Firefox and kept getting a notepad file too. Once I downloaded it with IE it worked fine. I'm not 100% sure that this is what's causing your problem, since I was downloading a video instead of a pic set and can't even remember what site I was on, but if you're not using IE it's worth a shot. Good luck.

In reply to Message (36848)

Absolutely Fabulous - No Response

By Ian - ibarnes@mts.net Fri 15/08/08 01:57:37 GMT

Website:

I paid for a picture set from Absolutely Fabulous and it downloaded as a 'notepad" file. (Once you have downloaded it does not allow you to try the link again).

I inquired with the webmaster and received an automated response with the same link. Again it downloaded as a "notepad" file.

I sent another inquiry to request a personal response. No reply.

I sent another e-mail requesting a refund - no reply.

Now I am going "public" - it does not appear this webmaster is interested in any problems that may arise.

(sales order 5912487)

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