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Message # 24849.2

Subject: Re: Members Wives... WHAT to do?

Date: Fri 22/09/06 21:26:55 GMT

Name: AnthonyX

Email: anthonyx@jowc.net

Website:

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I don't think you should be covering for your customers - at least not if it compromises your position to do so.

If I were in your situation, my first questions would be: "does anyone else have access to this card?" "have you confirmed that no-one with access to this card made this purchase?" If it's denied, I'd prove that goods/services were in fact delivered. In the case of downloads, I'd use logs to show what content was sent to what IP under the customer's account. I'm sure it would land my customer in hot water with his wife/girlfriend/parent, but better them than me. Operating with due discretion is one thing, but someone with business interests to protect should not have to sacrifice those interests to protect a customer from the consequences of his own bad judgement.

At least that's my opinion.

In reply to Message (24849)

Members Wives... WHAT to do?

By WetlookU - webmaster@wetlookuniversity.com Thu 21/09/06 21:30:14 GMT

Website: http://www.wetlookuniversity.com

Okay guys... Having a problem here.. This has only happened once before and I covered someone's ass.. This week, it's gotten out of hand..

I have rec'd 3 different phone calls from IRRATE Wives/ Girlfriends/ Moms/ WHATEVER this week and they expect calls back... I will begin calling them back tomorrow as I have no choice.. That or take Fraud / Chargeback hits. One in Alabama is threatening Police, ect. Well, I may get the chargeback but since the CCV matched, Address matched and it went on for 3 months before she called, I'm not too worried....

My card processing is set up NOT to reflect Wetlook U or Messy U but you have to be a LITTLE more discreet or creative in your explainations...

If you know who you are, GOOD LUCK..

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