Wetlook World Forum

When I started I answered every single email personally wanting to give good customer service. I spent so much time answering email that I ended up in physical therapy because I had developed back problems. I also gained weight.

I knew I had to do something but did not want service to be lacking. I really had to take a look a what I was doing. I was spending more time answering non-member email than I actually spent on the members section and on members of my website.

Please understand the kind of email we get as webmaster models. I could easily get 100 emails in just a day from non-members alone (this does not include members, websites who want to use some pictures, other webmasters, etc.), just non-members. Of those emails, 90% of them were either trying to get me to date them, sending me their pictures, or other things I'd be better off to leave unsaid. I can not begin to describe it, imagine for yourself...lol. The other 10%, maybe 8% of those were a really nice compliment that I always appreciated and still do. The other 2% might have actually been requesting information or considering joining.

Of those 2%, 95% of their questions were already answered on my website, either in the FAQ or in the preview.

Please consider what this is like for the model that is also a webmaster. Try answering 100 emails in one day. It isn't that we don't wish we could, I'd love to be able to do it all. But it is impossible in time and for other reasons as I stated above.

I no longer answer all emails at my own website. I spend my time consentrating on making sure my website is a quality website, with quality shoots, and quality customer service for those customers who are supporting my website. Any problems are always taken care of in a timely fashion, members requests are considered and 99% of the time they are done. Guests? No they aren't and I don't send a BS email saying I'll try or I will. I'm honest and I have paying members I care about with requests.

We have learned over time that no one can please everyone all the time and we let our websites speak for themselves.

Those familiar with the FAQ on PleaseTeaseMe know that I got the site together but that it isn't mine. They know I couldn't handle another website on my own. Number one reason I couldn't? Email.

I don't know what happened with Vicky, but I can probably guess. Try to understand her side too.

Hugs from the non "guest email" answering Morgan